Comments on: PC World Ireland - Blanchardstown and Limerick

By: sean

sean — Wed, 27 Aug 2008 20:22:25 +0000

Pcworld Limerick

my sister bought printer in pcworld limerick, the female manager sold her one and told her she needed a cartridge aswell. The box was resealed and she said oh ‘thats ok’. My sister got home and had to do lots of printing as she was teaching a class in the morning. When she got home there was a cable missing, the cd was missing and there was cartridges with the printer but the had been opened and used.

When she went back the following evening she rang the 1890700001 number to find out their closing times.. it said 7 o’clock and when she got there two pcworld fellas smoking outside the door told her they were closed at 6 with a sign behind them saying 7. I took it back for her the following eveing as she lives 20 miles away and had wasted enough petrol on these idiots, needless to say I didn’t leave the shop without a full refund for the lot. Ignorant gangsters.

By: Dani

Dani — Wed, 20 Aug 2008 10:42:21 +0000

Generally I dont shop in PC world for reasons mentioned by other posters but sometimes I need parts and dont have time to wait for the deliverly from the likes of pixmania or komplett. I went in and bought a Advent wireless keyboard and mouse (in the one box) for 34.99. It worked fine and the price was ok so the next time i needed to buy teh same i went in to get one. It was approx 4 months later. I saw it on the shelf and then saw the price marked as 74.99. i persumed this was a mistake and brought it to the till to do a price check. he confirmed it was teh correct price. So I went looking to speak to someone, (took ages) then i asked that person for the manager. When she arrived I asked why and how a product could nearly double in price?? She said it must have been a special offer when i originally have bought it and that pc world flucuate prices all the time depending on different factors. My argument was i could understand a few euro here and there but an increase of 35 euro was outrageous. So I told her to highlight my complaint and disgust (not that she would), and I said Id no longer buy anything from them and I was a small company and did need lots of parts from time to time.
I would never buy a computer or any large piece of equipment from a store like this anyway as they are so much more expensive. Thats my complaint for all its worth. Thanks

By: Ezra

Ezra — Sun, 11 May 2008 15:14:31 +0000

I went into PC World at Airside park, Dublin.

I was after a PS/2 to USB adaptor, as I had mistakenly bought the wrong keyboard, and didn’t want to buy another one. When I got there, I asked the sales person if they stocked the item.

I got a long lecture about how such a thing doesn’t exist. I am a hardware technician, and this is something that I know to be available. I said to the guy that I knew them to exist, and that it was OK if he simply didn’t stock them.

He continues in the most amazingly condescending way to inform me that I am totally wrong, that USB architecture speed couldn’t possibly work on PS/2 architecture speed. (WTF?) He told me that it was possible to plug a USB keyboard into a PS/2 slot, but not the other way around. When I laughed and said (Again) that I was sure that they exist, he (again) told me that I was wrong, that there is no such thing.

So… I walked out, went next door to Harvey Normans, spoke to an excellent sales guy called Damien, and bought a PS/2 to USB adaptor. Took all of 2 minutes.

So. Sale lost to PC World. Future sales lost too… I do all the hardware and software buying for my company, guess which PC company just got erased from my list? Not only was their sales guy wrong, rude and unhelpful, he also went out of his way to be patronising as he told me I was wrong… when in fact, I was right.

Ah well… lesson learnt. Stay away from PC World. Who needs that kind of obnoxious service in their lives?

By: pchelptech

pchelptech — Fri, 04 Jan 2008 15:06:19 +0000

PC World hits hard times:

http://www.pcworld.ie

By: Stephen P

Stephen P — Thu, 27 Dec 2007 20:50:22 +0000

I stumbled across your blog while looking for PC World in Ireland - and I couldn’t agree more with your comments.

I recently walked out of PC World in Limerick, having told the assistant that I wanted to buy over €1200 worth of laptop, mouse and wireless router.

I thought that was enough to be spending, and - more importantly - is what ALL I needed! But, was he satisfied? No. He badgered me about insurance; spyware, virus checkers and bloody adapter sockets! I told him in plain English (after I has said twice, “I don’t want anything else”) that if he continued I would walk out - leaving all the items on his desk.

“Oh,” he said, “I just have to do my job and my boss wouldn’t like it if I didn’t tell you about the other offers we have”.

At which point, he continued to remind me about the value of insurance. At which point, I left the shop and went to Maplin around the corner. I wonder if his boss liked that??

By: Ann Marie

Ann Marie — Tue, 13 Nov 2007 17:29:14 +0000

I bought a desktop PC in Powerworld last year, it started off at around €500 however, but the time I purchased the software, a few games, and a printer, and nortons, I was paying over €1200. The shop assistant asked me to take out a 5 yr cover plan on the computer, and said that I could throw the computer down the stairs in 5 years time and claim a new one on the cover plan, it cost a lot of money for the cover plan. As I was leaving the shop, I said to the assistant that I will be back in a few years with a smashed up computer that I threw down the stairs and she laughed and told me to do that. What a load of rubbish, I bet they would replace the computer with no questions asked too. At that time I wished I had a little recorder on me…Seriously, Is this the training they get?? Get some decent managers in there, get some graduates and train them up, some good business graduates and rid of those crap staff.

By: notnem

notnem — Wed, 31 Oct 2007 12:47:10 +0000

Hi Rev,

That is a shocking story. I know they say your guarantee is voided if you install a new operating system, but I would look into it further if I was you. What companies say and what the law is are often two completely different things.

I think in the States they recently brought in a law to this effect. Get in touch with the consumer rights people and see what your options are.

By: Rev

Rev — Sat, 06 Oct 2007 14:26:49 +0000

Bought a Gaming PC in PC world Limerick for 1600euro. Games kept freezing up with a display error when using intensive graphics. This was under Vista, installed XP on the machine and still same problem with graphics card. So obviously a problem with Graphics card or PSU to system, all other checks passed etc etc.
Re-installed Vista and returned machine to settings as I had bought it.
Brought system back to PC world and wanted it to be repaired (1 month old) and was told that it wasn’t covered under warranty as I had installed another OS and I couldn’t get my money back because it was just over 28 days old.
Customer “care” person was Enda, who was a rude and pompous individual who clearly didn’t want to help in any way.
Tried contacting PC world on numerous occasions on phone 1890-700001 number to no avail.
STAY AWAY FROM PC WORLD! THEY ARE TRICKSTERS!
What can I do now? I bought a Gaming PC for 1600 euro and can’t play games on it?

By: strat

strat — Thu, 06 Sep 2007 14:59:42 +0000

When I went to buy a camera in pc world they informed they didnt have any of the one I wanted in stock, only the display model was left. After inspecting the piece for cosmetic damage and to ensure the thing worked I decided to go for that one and got it at a reduced rate, 15% off I think and even got the memory card they neglected to remove from it.
So its not all bad but i would however advise that people steer clear of the cover plan service. Having to deal with them to make a claim is tremendiously painful.

By: Thomas

Thomas — Sat, 25 Aug 2007 00:53:57 +0000

Yeah P.C world Limerick again.Bought a new laptop €900
and what do I get with it Microsoft Works.That software is as old as the salesman who was running around trying to look after five customers at the same time. Definitely on some kind of commission